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Design Thinking for Public Service Excellence: Summary

Design Thinking for Public Service Excellence: Summary

design thinking
iterative approach
scaling
service delivery

2014 - by Lorenzo Allio

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Common reform problem

How can we design a successful reform? Developing an intervention logic and a theory of change

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Public service delivery

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What is the problem that the reform should tackle? 88
Where are the opportunities / constraints in making changes? 57
How can we design a successful reform? 76
How can we track and evaluate progress during my reform? 32
How can we share experiences and learn from others? 22
How can development partners more effectively support reforms? 37

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Public service delivery 64 Public financial management/budget 45 Access to information/transparency 23 Performance measurement and evaluation 20 Public administration 20 Tax policy and tax administration 20 Accountability 12 Public procurement 9 Integrity and anti-corruption 7 Regulatory governance 5 E-government/ICTs 3

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service delivery 52 PFM 38 evaluation 35 transparency 27 budget 26 accountability 25 data 20 monitoring 17 access to information 16 health 13 tax 13 public administration 11 civil service 10 education 10 donor coordination 10

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